Ellen and Richie have been managing our holiday property since July 2014. They are very efficient, methodical and courteous Their ‘Meet and Greet’ service for guests is excellent (providing an important point of contact should a problem arise); they are always happy to make extra effort with guests and to tackle building management issues which affect the property while we are not present. We are very pleased with their service and would unreservedly recommend them to any property owner.
Richie and Ellen are a pleasure to deal with, communication is easy, prompt, clear and always with a smile! This summer we went on holiday for a month and left our property in the hands of Richie and Ellen and couldn’t be happier about the results! Feedbacks were excellent! cleaning was rated five star but not only that, all our guests were delighted about the way Richie and Ellen related to them! I would recommend Conwy Property Management 100%
I met Ellen and Richie by asking a couple who were already using their services for a holiday let, if they would mind telling me who they used. I am so pleased that they shared that information with me. Ellen and Richie are totally reliable and professional. But more importantly, they are “people” people, with warm, friendly personalities which is essential in a meet and greet arrangement. They possess the knowledge of what needs to be done in preparing, maintaining and cleaning a holiday home and they take pride in making it happen. They know where the best restaurants and cafes can be found and how to make the most of the area for maximum guest enjoyment. It is not by accident that they are mentioned so frequently in the reviews of mine, and others, guests.
Importantly for me, Ellen was happy to set up a dedicated website which people can go directly to for bookings and which she updates and monitors on a regular basis (my computer skills are very limited). The apartment is also advertised on airbnb, HomeAway and other sites and I don’t have to handle any of the booking procedures. I am kept up to date on bookings by text and just gaze on adoringly as my “apartment availability” disappears on the dedicated website.
I am very happy to recommend Ellen and Richie, they are the first impression my guests receive and they do it so well!
My Husband and I entered into the Holiday letting business for the first time earlier this year. This was a new venture for us and we explored several options with regards to managing the cleaning of our properties. Thankfully we sourced Conwy Property Management via the internet. As soon as I met Ellen and Richie I knew that this was the best option for our business. To be honest this is one of the best decisions we have made whilst on our holiday letting journey.
Ellen and Richie are so professional. Their experience in this business is obvious and has been an invaluable source of information to us. Nothing is too much trouble. The main secret of their success is they care. This is so clear from the effort and detail they put into preparing our holiday let for our holiday makers. This is evident from the holiday maker reviews. Currently we only have one property but our second is due to come on line in the coming weeks and we are delighted to have Ellen and Richie on board with us as we move into the next stage of our holiday letting business. Ellen works with our booking website and then manages all our cleaning and linen requirements with no input from myself. This allows me to concentrate on moving the business forward in other areas. As we do not live in the area this is a huge weight off our minds. As we move forward we will be engaging Conwy Property Management in further property management services.
We cannot say enough about the services and more importantly the support that Ellen and Richie have offered us since we came on line earlier this year and we are delighted to be working with them as we move forward.
Thank You Both!