ALG Security Ltd

ALG Security Ltd

We’d like to introduce a local business to our clients, both old & new that we feel offer a valuable security service for holiday or second home owners in the local area.

ALG Security is owned by local businessman Bobby Gaze, their core business is key holding and alarm response alongside providing security services to local businesses and organisations throughout the county such as Conwy County Borough Council, Clwyd Alyn Housing Association, The Imperial Hotel and the St. George’s Hotel.

 

Although Conwy has a relatively low crime rate in comparison with other areas, the popularity of this beautiful corner of the world has seen an increase in visitors and investment in the tourist sector over the last 5 years; more and more people are purchasing a property in the area, whether it be a seaside apartment, or a cottage that needs renovating, with the average minimum spend on the setting up of a 2 bed apartment coming in close to £5,000.

Holiday homes are let on average between 30-35 weeks of the year, which leaves quite a few vacant weeks making holiday homes vulnerable to burglary and theft; Insurance company Schofields recommends that holiday homes have adequate security procedures in place such as CCTV or a ring device, which is a great deterrent to potential intruders, however the question that springs to mind in a worse case scenario, what do you do if you see intruders in your property whilst you are at home hundreds of miles away?

This is where ALG Security come in….ALG will respond to your alarm/CCTV on activation 24/7, SIA trained security personnel will carry out a full & detailed search of your property, deal with the situation and re-set the alarm system; all call outs result in written reports, full description of the incidents and details of how it was resolved.

To hear more about the security services that ALG Security can provide, please get in touch with Bobby Gaze on 01492 588756 / 07572590578.

Top 5 Essentials for Guests

Top 5 Essentials for Guests

Here’s our list of the top 5 essential requirements that self-catering guests are looking for when booking a holiday let:

 

 

 

 

 

 

 

 

Wifi

Having WiFi in a property is considered to be as much an essential having hot water for a shower; many guests will look to use the internet to check in when they’ve arrived, search for a nearby restaurant or book tickets for a local attraction so having a good internet connection is a must. Make sure that the password can be found easily, ideally on the front page of a welcome folder & also look into putting range extenders if it’s a large property so that all areas of the property have good coverage.

Television

Sounds simple enough, point the remote at the telly to turn it on and away you go, but guests not being able to work the television is one of our main call out reasons.  Make sure you’ve included instructions on how to access Sky or Freeview channels, whether the set is a smart tv & to check battery remotes are working.

Kitchen

Having a fully equipped kitchen will help make the guest experience all the better when staying at self-catering accommodation. Essentials include, enough glassware & crockery for each guest (along with spares tucked away incase of breakages), pots & pans, a cupboard to store their dry food such as cereals etc, oven, kettle, hob, microwave, fridge & freezer alongside tea towels, sponge, washing up liquid and little touches like salt & pepper, tea, coffee & sugar.

Parking

If your property has off road parking ….great, all you need to do is make sure guests know where it is and how many vehicles can be accommodated. If not, before a guest arrives tell them as much as you can about the parking situation, by being as helpful & honest as possible by telling them where the best spaces are or where the nearest car park is it becomes a positive, guests will appreciate the local advice.

Washing Machine & Tumble Dryer

Having a washer & dryer in the house is a bonus for families and couples alike, along with an ironing board & iron.

10 Cleaning Hacks

10 Cleaning Hacks

Below are some great cleaning hacks to help make your holiday home clean and ready for the next guests, saving you time and money…most of these cleaning hacks can be done using household essentials.

  1. Is your sink draining slowly? You may have all that you need in the kitchen to help get things draining faster…pour 1/2 a cup of bicarbonate of soda down the drain, followed by 1/2 a cup of vinegar, cover with a damp cloth while the magic happens and rinse down with hot water after 5 minutes.
  2. Clean and refresh your microwave with a lemon; the lemon is a natural degreaser and odour neutraliser. Halve and squeeze a lemon into a small bowl of water and cook in the microwave on the highest setting for 3 minutes, then leave for 5 minutes. Remove the bowl from microwave and wipe down the sides etc with kitchen roll.
  3. Toothpaste can be used to remove stubborn tea & coffee rings from mugs.
  4. Deodorise mattresses by sprinkling them with bicarbonate of soda, leave for 6-8 hours and vacuum off.
  5. Descale the shower head by putting it in a bag of white vinegar (tie with an elastic band) for 3 hours and scrub with an old toothbrush.
  6. If your holiday home is pet friendly, sprinkle bicarbonate of soda onto carpeted areas prior to vacuuming, this will help to take away any noticeable doggy smells ready for your next guests.
  7. Chopping boards can show wear and tear quickly, but giving them a new lease of life is easy. Sprinkle with course sea salt and rub with half a lemon.
  8. Granny was right…freshen up wardrobes and chest of drawers with organza bags filled with Lavender.
  9. Crayon marks on walls or furniture from younger guests can be tackled with white bicarbonate of soda toothpaste & an old clean toothbrush, simply brush over the marks, scrub gently and wipe off with a clean cloth.
  10. Microfibre cloths can be used for cleaning the bathroom, kitchen and make great dusters.
Tips To Make Your Property Shine

Tips To Make Your Property Shine

Here’s some top tips from Conwy Property Management’s holiday home cleaners to help make your holiday home shine and create a good first impression for guests.

Kitchen

  • Polish all chrome: taps, kettles, toasters etc, if it’s shiny, make it sparkle.
  • Check all glassware and make sure it sparkles.
  • Check the inside of mugs and cups for tea stains, same goes for the teapot too!
  • Deep clean the oven and defrost the fridge, it goes without saying that ovens, microwaves and fridges should be clean and incorporated in the regular turnaround but every so often they may need some extra cleaning and also defrosting.
  • Clean inside kitchen cupboards and remove everything so you can give them a good wipe out.
  • If crockery is cracked or chipped, replace it.
  • Clean the front grills of extractor fans (kitchen and bathroom) as they gather dust between the slots.

 

Bath/shower rooms

  • There are plenty of opportunities to really make a bathroom shine so polish all the chrome (toilet roll holders, taps, towel rails etc), clean the mirrors and shower enclosures and make sure all the ceramic is dust and hair free.
  • Clean/wash shower curtains and remove limescale and stains, if you can’t get the stains out, replace them.
  • Replace silicone and mastic if it is marked with black mould.

Bedrooms

  • Wash pillow and mattress protectors to keep them fresh and stain free.
  • Hoover mattresses & high up areas such as the top of wardrobes and lamp shades, along with the lower level dust traps like under beds and dressing tables.
  • Wash duvets and pillows and replace when they have lost their bounce or become marked.

General cleaning

  • Clean all light bulbs to remove dust and hoover lamp shades. Double check all the bulbs are working!
  • Make sure windows sparkle inside and out and clean all glass with window cleaner (picture frames, tea lights, log burner door, mirrors etc).
  • Give all the upholstery a good hoover to remove dust and crumbs from under the sofa cushions.
  • Move furniture and hoover/clean underneath (particularly larger items that may not be moved during regular cleans).
  • Remove any mould marks around windows.
  • You may also need to touch up paint on walk way areas that get knocked by cases such as stairways and halls.
  • Wash skirting boards, door frames and architraves.
  • Keep an eye on carpets and curtains and have them cleaned before they start to look grubby.
  • Empty the filters on tumble dryers.
  • If you have a vacuum cleaner for guests to use -make sure it is emptied before the next guests come along.

The list is endless and, regardless of whether you do your own cleaning or have a cleaner, regular, thorough deep cleaning is essential and not just a spring-time activity.

First impressions count so make sure your property is ready from the moment your guests arrive and hopefully it will be reflected in your reviews.

What To Include In Your Holiday Home Welcome Folder

What To Include In Your Holiday Home Welcome Folder

The hard work of setting up your holiday home for holiday lets is done, but there’s one important thing that shouldn’t be overlooked prior to the first guest arrival and that’s the welcome folder.

We’ve listed some tips and advice of what should be included…

Welcome message

Welcome your guests to your holiday home with a personal message. Guests love to feel like they personally know the owners and are welcome in their home as friends they tend to take more care of it if they do!

Emergencies

Put an emergency contacts section at the front of the book and be sure to include your own mobile number (or that of your property manager) for out of hours emergencies.
Make it clear what guests should do in the event of a fire, where the fire extinguishers are kept, how the smoke alarms work, where the fire exits are and where they can find the first aid kit.

WiFi Password

After having a look around the property one of the first things a guest will look for is the WiFi pass-code, especially those travelling with teenagers, so make it easy for your guests by putting this at the front of the folder.

Appliance Instructions

Take photocopies of the instruction manuals for all appliances guests might use and leave them in a drawer where guests can find them if needed.
If the manuals are long or complicated, write some clear quick user instructions in fool-proof bullet points to avoid guests pushing numerous buttons until something happens or breaks!

Polite reminders

It is important that guests are aware of the dos and don’ts of your holiday property it makes for a better experience all round if these house rules are adhered to.
These can include the security measures they should take and how to lock up the property (& not lock themselves out), making sure they know about your rules for smoking and pets and being considerate about the noise levels so as not to disturb the neighbours.
You should also inform guests of potential hazards such as low ceilings or slippery surfaces.
Don’t call them rules, call them do’s and don’ts and include a copy of your terms and conditions in the guest folder.
It’s important that you clarify that any problems with the accommodation must be reported to you or your representatives as soon as possible so that you have the opportunity to rectify any issues.

Local transport

Holidaymakers on a budget will appreciate it if you give them really clear guidance on how to make the most of the local transport.
Tell your guests how to get to places on local transport such as the location of the bus and train stations, and include timetables (keep these up to date) plus phone numbers for taxis.

Attractions and amenities

Make a list of local amenities such as supermarkets, shops, chemist, post office, banks, ATM, petrol station etc.
List nearby places to visit and pop in some brochures and discount vouchers. Don’t forget to include take away menus for local companies.
Include activities for a wide range of ages, so think local heritage sites and monuments for cultural types, as well as family days out and activities for very young children such as soft play centres.

Local recommendations

With your guest in mind write a list of your favourite places to eat and drink, and say why you recommend them.
What’s the best beach? Best scenic walks? Where can guests rent bikes etc? Tell them!

Check-out instructions

Provide a concise list of what you would like your guests to do when leaving, this will help avoid last minute phone calls and problems.
Tell guests to make sure doors and windows are locked, where to leave the keys, what to do with bed linen and towels and to turn off the lights.

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59 Madoc Street, Llandudno